Everyone Is A Customer

And yes, this means colleagues are customers too. Shift your perspective in this way to connect and collaborate with colleagues. Gain and grow credibility by sustaining this perspective. Effective service leadership, inside and outside your organization, requires a higher view to align your business message and service values. Because organizations differ, there is no one-size-fits-all […]


Collaboration Requires Self-Awareness

Few words in the English language trigger as strong a response as collaboration. This is accentuated by the polarity of our times. Drama has been high, disrupting and distracting our attention. Those who are genuinely collaborative rarely demand the limelight in this way. For many collaboration provokes a negative feeling based on how often the […]