Balance
Listen with Respect In Order to Reflect
Cause The Pause Make the choice to look within. Tune yourself for making observations while you listen. To do this well — engage your curiosity with a new approach that reflects respect for yourself and others. Begin by observing and making yourself aware of your inner dialogue and especially what your inner critic may be focused […]
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Everyone Is A Customer
And yes, this means colleagues are customers too. Shift your perspective in this way to connect and collaborate with colleagues. Gain and grow credibility by sustaining this perspective. Effective service leadership, inside and outside your organization, requires a higher view to align your business message and service values. Because organizations differ, there is no one-size-fits-all […]
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